PRIVACY & POLICIES

Last Updated: [2025-12-19]

Bookezy (“Bookezy,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you access or use the Bookezy platform, website, and services (collectively, the “Service”).

By using Bookezy, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

When you create an account or use Bookezy, we may collect:

Name

Business name

Email address

Phone number

Billing details (processed by Stripe — Bookezy does not store card numbers)

Login credentials

Business settings and preferences

1.2 Client Data You Upload

As a Bookezy user, you may upload or collect client information, including:

Client names

Phone numbers

Email addresses

Appointment history

Communication preferences

👉 Important: You are the data controller of your client data. Bookezy acts solely as a data processor.

1.3 Automatically Collected Information

We may collect:

IP address

Browser type

Device information

Usage activity within the platform

Cookies and similar technologies

This data is used for security, analytics, and performance improvement.

2. How We Use Information

We use information to:

Provide and operate the Service

Process subscriptions and payments

Send service-related emails and notifications

Enable SMS and email features at your request

Improve platform functionality and user experience

Detect fraud, abuse, or violations

Comply with legal obligations

We do not sell personal data.

3. SMS & Messaging Privacy (A2P Compliance)

3.1 Messaging Purpose

Bookezy enables transactional and service-related messaging, including:

Appointment confirmations

Reminders

Rebooking notifications

Review requests

3.2 Consent Responsibility

You confirm that:

Your clients have explicitly opted in to receive SMS messages

You clearly disclose the nature of messages

Clients can opt out at any time by replying STOP

Bookezy does not initiate messages to your clients without your configuration.

3.3 Carrier & Regulatory Compliance

Messaging is subject to:

Carrier filtering and monitoring

A2P 10DLC rules

TCPA, CASL, and similar regulations

Bookezy may suspend messaging access if misuse or violations are detected.

4. Email Communications (SMTP Compliance)

You agree that:

All email recipients have opted in

Emails include your business identity

Emails include an unsubscribe option

Bookezy is not responsible for email deliverability issues caused by improper use or violations.

5. Cookies & Tracking Technologies

We use cookies to:

Maintain secure sessions

Remember preferences

Analyze platform usage

You may disable cookies via your browser, but some features may not function properly.

6. Data Storage & Security

Bookezy uses:

Encrypted connections (SSL)

Secure servers

Access controls and monitoring

While no system is 100% secure, we implement industry-standard safeguards to protect data.

7. Data Sharing & Third Parties

We may share data only with trusted third parties necessary to operate the Service, including:

Stripe (payments)

SMS carriers and messaging providers

Email delivery providers

Hosting and infrastructure providers

These providers are contractually obligated to protect your data.

8. Data Retention

We retain data:

As long as your account is active

As required to provide the Service

As required by law or regulatory obligations

Upon account cancellation, data may be deleted after a reasonable retention period unless legally required to retain it.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data

Correct inaccurate data

Request deletion

Withdraw consent for communications

Requests can be made by contacting us using the information below.

10. International Data Transfers

Bookezy may process data in Canada, the United States, or other jurisdictions. By using the Service, you consent to cross-border data processing where legally permitted.

11. Children’s Privacy

Bookezy is not intended for use by individuals under 18 years old. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Bookezy after changes constitutes acceptance of the updated policy.