TERMS OF SERVICE

Last Updated: [2025-12-19]

These Terms and Conditions (“Terms”) govern your access to and use of the Bookezy platform, website, software, and related services (collectively, the “Service”), operated by Bookezy (“Bookezy,” “we,” “our,” or “us”).

By creating an account, subscribing, or using Bookezy in any way, you agree to be legally bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility & Account Responsibility

You must be at least 18 years old and capable of forming a legally binding contract to use Bookezy.

You are responsible for:

Providing accurate and complete account information

Maintaining the confidentiality of your login credentials

All activity occurring under your account

Bookezy is not responsible for unauthorized access caused by your failure to secure your account.

2. Description of Service

Bookezy is a subscription-based online scheduling and business management platform designed for barbers and appointment-based professionals. Features may include:

Online booking

Client management

Automated SMS & email notifications

Review requests

Rebooking reminders

Business analytics and tools

Features may change, improve, or be discontinued at any time.

3. Subscription, Billing & Payments

3.1 Billing

Bookezy is billed on a monthly recurring subscription

Payments are processed securely via Stripe

You authorize Bookezy to charge your payment method automatically each billing cycle

3.2 Failed Payments

If payment fails:

Your account may be temporarily suspended

Continued failure may result in termination

3.3 Refunds

All payments are non-refundable, including partial months, unless otherwise required by law or explicitly stated in writing by Bookezy.

4. SMS (A2P 10DLC) & Email (SMTP) Compliance

4.1 SMS Messaging Consent

By using Bookezy’s SMS features, you confirm that:

You have obtained explicit opt-in consent from your clients to receive SMS messages

Messages are related only to legitimate business purposes (appointments, reminders, rebooking, reviews)

You may not:

Send unsolicited, deceptive, or spam messages

Use purchased or scraped phone lists

Send messages unrelated to your services

Clients must be able to opt out at any time by replying STOP.

4.2 A2P Compliance

You agree to comply with all:

Carrier rules (US/Canada)

A2P 10DLC regulations

Messaging laws including TCPA, CASL, and similar regulations

Bookezy reserves the right to suspend or terminate messaging access if violations are detected.

4.3 Email (SMTP) Compliance

You agree that:

All email recipients have explicitly opted in

Emails include proper sender identification

Emails include a visible and functional unsubscribe mechanism

You comply with CAN-SPAM, CASL, and applicable email laws

Bookezy does not guarantee deliverability and is not responsible for spam filtering or blacklisting caused by your actions.

5. Client Data & Privacy Responsibility

5.1 Your Data Responsibilities

You retain ownership of all client data you upload or collect using Bookezy.

You are solely responsible for:

Lawfully collecting client data

Obtaining consent for communication

Ensuring compliance with privacy laws (PIPEDA, GDPR, CCPA, etc.)

5.2 Bookezy’s Role

Bookezy acts as a data processor, not the data owner. We:

Store data securely using industry-standard safeguards

Do not sell client data

Only access data as necessary to provide the Service

6. Prohibited Uses

You may not use Bookezy to:

Violate laws or regulations

Send spam, scams, or misleading messages

Harass, abuse, or impersonate others

Upload malware or attempt unauthorized access

Resell or white-label Bookezy without written consent

Violation may result in immediate suspension or termination.

7. Service Availability & Limitations

Bookezy strives for reliability but does not guarantee:

Uninterrupted uptime

Error-free performance

Increased revenue or business success

Temporary downtime may occur due to maintenance, third-party outages, or force majeure events.

8. Third-Party Services

Bookezy integrates with third-party services (e.g., Stripe, SMS carriers, email providers). We are not responsible for:

Their outages or errors

Policy changes

Service interruptions

Your use of third-party services is subject to their respective terms.

9. Intellectual Property

All software, branding, designs, logos, and content owned by Bookezy are protected by intellectual property laws.

You are granted a limited, non-transferable, revocable license to use the Service while subscribed.

10. Termination

Bookezy may suspend or terminate your account if:

You violate these Terms

You misuse SMS/email features

Required by law or carriers

Payment obligations are not met

You may cancel your subscription at any time. Access will continue until the end of the billing cycle.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

Bookezy disclaims all warranties, including:

Merchantability

Fitness for a particular purpose

Non-infringement

12. Limitation of Liability

To the maximum extent permitted by law, Bookezy shall not be liable for:

Lost revenue

Lost data

Business interruption

Indirect or consequential damages

Total liability shall not exceed the amount paid by you in the last 3 months.

13. Indemnification

You agree to indemnify and hold harmless Bookezy from any claims arising from:

Your use of the Service

Violations of laws

Client communication violations

Data misuse

14. Governing Law

These Terms are governed by the laws of [Insert Province/State & Country], without regard to conflict of law principles.

15. Changes to Terms

Bookezy may update these Terms at any time. Continued use after updates constitutes acceptance.

16. Contact Information

For questions regarding these Terms, contact: [email protected]